Cruise line Support

What to Expect As An Agent

Serve on the front lines of the guest and Travel Agent partners experience
Interact with guests and Travel Agent partners via phone; focusing on questions related to cruises, destinations, ship amenities, and many other pre-cruise related items
Provide consistent, high-quality support to all guests and Travel Agent partners
Research, navigate and locate answers to guests and Travel Agent partners questions and concerns
Document all calls, detailed resolution, and follow-up to actions

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English
Displays patience, empathy, an ability to manage stress, the ability to work under pressure
Be confident inability to achieve metrics
Build and maintain strong working relationships through exceptional communication.
Provide proven problem-solving capabilities to deliver practical solutions

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday- Friday 9:00 AM – 10:30 PM EST
Sunday – Saturday 9:00 AM – 6:30 PM EST

Client requests agents service 20 hours per week, 5 hours

Sat and/or Sun

Starting Pay: $13.00 per hour

Back To Opportunities