Home energy Support

What to Expect As An Agent

Responding to general inquiries
Describing the booking options
Explaining billing process and options
Accepting and processing requests for information materials
Researching and resolving customer complaints
Billing clarification questions
Transferring calls to Client customer service when required
Additional services as mutually agreed upon by Client

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English
Displays patience, empathy, an ability to manage stress, the ability to work under pressure
Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.
Build and maintain strong working relationships through exceptional communication.
Provide proven problem-solving capabilities to deliver practical solutions

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday- Friday 8:00 AM – 11:00 PM EST

Sunday – Saturday 9:00 AM – 9:00 PM EST

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $12.50 per hour

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