Home Repair Store SUpport

What to Expect As An Agent

Inbound sales, customer service and store support
Assisting customers with product questions
Placing new orders
Handling existing orders - returns/ replacements
Provide store-specific support
Contacting vendors for shipping information

Capabilities of Top Performing Agents for this Program

Outstanding problem-solving skills
Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Provides knowledgeable, friendly and eloquent customer service
Skilled and efficient in writing and verbal communication
Experience working with users to identify the best solution

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Sunday – Saturday 6:00 AM – 12:00 AM EST

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $15.00 per hour

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