Sporting goods Support

What to Expect As An Agent

Respond to “Where is my order?” calls
Assisting customers with product questions
Placing new orders/volume orders
Handling existing orders: returns/replacements
Provide store-specific support
Tracking shipments
Gift Card/Loyalty Card support
Dispositioning all calls
Deliver first call resolution with white glove service

Capabilities of Top Performing Agents for this Program

Have agents that are fluent, both written and verbal, in English
Demonstrate a proven ability to deal with challenging customers and situations
Are confident in their ability to achieve metrics
Build and maintain strong working relationships through exceptional communication
Provide proven problem-solving capabilities to deliver practical solutions
Type 25+ words per minute
Demonstrate a working knowledge of a variety of sports and outdoor activities
Have previous customer service experience within a call-handling environment

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday- Friday 8:00 AM – 12:00 AM EST

Sunday – Saturday 8:00 AM – 12:00 AM EST

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $11.00 per hour

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