Theme Park Support
What to Expect As An Agent
Role Types
Reservations
Reservations are calls from customers/Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.
Dining Reservations
Dining Reservations will involve taking calls from customers wishing to make reservations for Dining, Children's Activities and Cirque du Soleil performances.
Capabilities of Top Performing Agents
★Deliver fluent written and verbal English
★Displays patience, empathy, an ability to manage stress, the ability to work under pressure
★Be confident in ability to achieve metrics
★Build and maintain strong working relationships through exceptional communication
★Provide proven problem-solving capabilities to deliver practical solutions
★Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
*No Chromebooks or Mac systems are capable
- ✓Dual-core 2.8 GHz or better, or Intel "i" class or AMD Phenom X2 class or better
- ✓64 GB total Hard Drive or higher
- ✓4 GB of RAM or better
- ✓USB VoIP Headset
- ✓Windows 10 or 11
- ✓Hard-wired connection (no wireless)
- ✓Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment
Available Hours
365 days per year, 7:00am – 11:00pm EST
Majority of hours available on Friday, Saturday, and Sunday
Client requests: 20 hours per week (7.5 hours required on a Saturday or Sunday or a combination of both)
Starting Pay
Dining
$10.00/hr
Reservations
$12.00/hr